CCMS is our web-based complaint management system for effective handling of complaints received from our customers and a means of reaching them and addressing their queries.

The main objective of coming up with the CCMS concept is to build a companywide documented learning process from the various complaints and their resolution process. There is a little bit of learning in every imperfection; and CCMS is the effort to capture these learnings from the customer feedbacks received in both products and services and maintaining them as a knowledge repository that can be shared across Company functions.