CCMS is our web-based complaint management system for effective handling of complaints received from our customers and to reach them and address their queries.

The main objective of coming up with the CCMS concept is to build a company wide documented learning process from the various complaints and their resolution process. There is a little bit of learning in every imperfection; and CCMS is the effort to capture these learning’s from the customer related imperfections in both product and services and maintaining them as a knowledge repository for the company wide sharing.