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This section lets the user create Masters for different categories of information like location, department, designation etc., as well as Masters on the nature and mode of complaint along with relevant details of finish and form of material.
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This section allows authorised users to provide opinions, suggestions etc. by filling up the Voice of Customer form. Other users have a right to view the information thus provided.
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Customer complaints may either be verbally communicated or sent through emails, faxes and letters to the Customer Account Manager (CAM) or the Customer Service Department. This section allows valid users to fill in and submit the CLR Form for the complaint received.
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This section is aimed to describe the complaint further and offer a temporary solution to ensure minimum discomfort to the customer concerned. The ICA report has to be filled within 5 days after the CLR form has been submitted.
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This form documents the corrective action taken by TSPDL by analysing the root cause of the problem. This report needs to be completed by the Customer Account Manager (CAM) within 10 days of filling up the ICA report.
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This section lets users authorised to access the General Manager module to view the CLR, ICA report and CAR of the complaints. If required, the General Manager is able to change and modify certain fields in the CAR Form and add remarks as well.
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This section is for employees of the Company authorised to view the MIS Reports. It displays several complaint detail reports filtered through a number of categories like location, nature and type of complaint, priority/severity, material information, date range of complaint submission etc.
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